Requesting a change
Use your journey record to submit a change or cancellation request with the relevant details. You receive a tracked case; submitting it does not automatically change supplier arrangements.
Applicable terms
Fees, deadlines and any refund depend on the accepted quotation and supplier rules. Do not assume all services have free cancellation.
Refund stages
A requested, approved, initiated and completed refund are different stages. Any amount and expected timing are confirmed after the relevant payment and supplier conditions have been checked. The website does not currently collect online payments or execute online refunds. Ask the team for the applicable process for your arrangement.